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Engagement Features

Streamline lead and customer engagement with Nutshell’s

CRM Engagement Suite Features

With Nutshell’s Engagement Suite features, you can:

Connect with customers and leads at every touchpoint via text and webchat
Engage with website visitors via the customizable Web chat widget equipped with form and conversational intake capabilities
Send and receive text messages from customers and leads with Nutshell SMS
Initiate automated text messaging when a lead moves to a specific pipeline stage
View, assign, and manage SMS and chat threads with your team

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Providing intuitive CRM solutions since 2009

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CRM features that boost your engagement effectiveness

Web Chat

Allow website visitors to start chatting with your team directly from your customized chat widget so you can meet their needs and open more opportunities.

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SMS

Send, receive and manage text messages with contacts through Nutshell SMS.

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Messaging Apps

Manage conversations with leads and customers across Facebook Messenger and Instagram DMs—all without leaving your CRM.

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Free Customer Support

Connect with our world-class support team to get fast, friendly, and free support when needed.

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Security

We take the security and reliability of your data seriously. We partner with the industry’s most trusted infrastructure provider, Amazon Web Services.

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App Marketplace

Integrate Nutshell with the rest of your tech stack

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See Nutshell’s Sales Features

Explore the comprehensive selection of features available in Nutshell’s Sales Suite

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See Nutshell’s Marketing Features

Find out more about Nutshell’s extensive range of Marketing Suite features

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See all of Nutshell’s features

Discover the broad spectrum of features and tools available to Nutshell customers

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Nutshell can do more for your business!

Find out more about our Sales and Marketing Suite features designed to help you nurture leads and stay connected with your customers.

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Have a question? Need a volume discount? Send us a message or book a meeting with a Sales rep to start the conversation.

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Thousands of powerful integrations

The best next-action Sales, Marketing, & Engagement CRM on the market

How Nutshell is Different

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What makes Nutshell different from other CRMs?

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Supporting over 5k companies across 50 countries since 2009